Showing posts with label Neiman Marcus. Show all posts
Showing posts with label Neiman Marcus. Show all posts

Sunday, January 11, 2009

Important, Special Note to Overly Aggressive Retail Salespeople


Pretty Headquarters
10 Witchytude Way
Principality of Monaco, via Austin, Texas

Internation Union of the Sinister Sales Arts
Attention: Neiman Marcus, Employee X
123 Ohmyeverlivinggodwouldyoupleasegoaway Lane
San Antonio, TX 78200

Dear Employee X, and Persons of the Label-Pushing Arts Generally:

Picture the scene: a girl and her BF-M are enjoying a girls' weekend getaway. Naturally, things lead towards the mall and the cosmetics counter in particular. Spending and product testing ensues, leading girl & friend in a frenzied, mascara'ed streak towards that ultimate mecca of treats they cannot afford but like to look at, Needless Markups Neiman Marcus. Upon entering that expensive air, the girls proceed directly to the cosmetics department, only to encounter not the outstanding customer service one might expect in such an establishment, but . . .

. . .Employee X, you of the unshakable persistence, in that I - er, the girl - and the BF-M attempt unsuccessfully to shake you from your salesperson stalkery*, time and again. After you've introduced yourself not one, not two, but THREE times - when I then assure you that I will come find you when the BF and I actually desire your help, are you thwarted? NAY, you will not be dissuaded. No mere CUSTOMER shall come between you & your commission.* When the BF and I then physically attempt escape by cutting a sharp left behind other customers/objects of prey? NO, you shall appear as if by magic (dark, obvs) beside me, proclaiming the virtues of another, more expensive elixir of youth.


(Credit: Natura Bisse, and SLynnRo from whom I learned about this stuff)

Exhibit A: Potential Pretty purchase, thwarted by insane sales/death pressure.


*Mandatory PC Disclaimer: Given these difficult economic times, retailers & their employees are most assuredly under a considerable and understandable burden to make sales. This does not give you license, however, to put me under unnatural pressure in manner of poor Eva Longoria-Parker's squished ladybits in that otherwise lovely Golden Globes** dress from tonight. (Gentlemen readers, just go ahead and click that link. You're welcome.)
**HA! Ahahahaha! Ahem.

Retailers & insane salesladies both, this is not to say us consumers do not want anyone persistently following us around your lovely stores - merely that you need to tweak the process a bit. For example, I might be more inclined to buy pricey potions if, say, Jake Ryan or Christian Bale were staring broodily and mumbling at me from behind the La Mer counter. John Legend could provide my musical accompaniment, while Jon Hamm or Patrick Dempsey man the formalwear department. Of course, D. Beckham and Tom Brady would inspire me to buy athletic wear, and a complimentary glass or five of the Veuve might color the whole experience in a bubbly, spendy glow. Easy, no?

To conclude, you purveyors of pressure, a girl shouldn't be forced to invent & act upon an imaginary restaurant reservation to elude Employee X and your nefarious, moisturizer-peddling ways. If I am to be lured from behind my kind, unpressured, discount-code providing laptop, I expect considerate service, even in these trying times. If said service is to be provided by, via completely random example, Rob Pattinson,**then so much the better . . .
**With bonus points awarded for RP also locking Employee X in the nearest supply closet.

Yours from My Keyboard, Since I Won't Be Darkening Your
Store-Step Again Anytime Soon,


Legallyblondemel,
Pretty Headquarters, January 2009

Wednesday, September 24, 2008

"Living Well . . ."

". . . is the best revenge," or so my grandmother's maxim went, one of many sayings she loved to incite. The point wasn't so much the literal meaning of the words - I never could figure out who exactly I was supposed to be getting revenge against, for example - but rather, what I took from them was the joy and complete conviction in her voice as she spoke.

One of the many reasons this week has been such a champagne bubble up and Mean Red down at the Pretty is the would-be birthday of Grandmother - under pain of certain death, she was known as "Grandmother", never "Grandma" - this Saturday, when she would have turned 84. Grandmother, who was very much a mother in all the meaningful ways to me, maintained that she was 29 and holding up until the day of her passing earlier this year, so that 84 is an educated guess, but it's telling about both her marvelously stubborn nature and adherence to appearances.

And yet she was not just full of pithy sayings and respect for formal traditions. Without complaint, she marched me to theater productions, special museum exhibits, and lunch at Neiman Marcus, where I first learned to appreciate outrageously scrumptious Monkey Bread with strawberry butter. She bought me my first set of engraved Good Paper & demanded/taught me to write the "bread and butter" note. She wasn't the cookie-baking type of grandmother - oh, was she ever an awful cook - nor was she the type to offer a decent hug, but she ensured that my brother and I had a top-quality education, and made many, many personal sacrifices to ensure that it happened. No library trip or book was denied, nor any other learning or cultural opportunity. Through her obvious eccentricities - and there were many, the lurid blue eyeshadow being just the frosting on the Estee Lauder caked foundation - and flaws and private demons, I always knew that she prioritized family in her funny, odd way above all else - and isn't that all that we can ask of a parent, really?

As any good daughter / granddaughter is prone to do, I spent my adolescence fighting all of this, my melodramatic exit from Cotillion in sixth grade being the first of my many Crimes Against Feminine Tradition. Because no sixth grader, particularly a painfully awkward one entirely afraid of actual boys, should be forced to learn the Pattycake Polka, but that's a subject for a different post. In any event, I struggled mightily against her teaching until I hit age 21 or so, when the feminine graces started to sneak in somehow.

It was then that I realized that I really did, and do, love Good Paper, and taking a stab at being nice to other people even when every fiber of my being doesn't feel like it (most of the time, that is), and appreciating the arts and incredible writing and all the other things that make each day a little more beautiful. I began the path to redemption in her eyes by joining the Junior League, and greatly advanced my cause back into grace by marrying the Grandmother-endorsed Doctor / Laywer/ and-or Respectable Businessman (any of the above being equally desirable), but I've come to suspect this lady business is a bit of a lifelong learning process.

So in Grandmother's honor, I raise my symbolic flute of Veuve - a love of champagne being a family tradition and all - and share with you my formal china and sterling silver patterns. Yes, my china and silver patterns. While this might strike some of you as odd or irreverent, it is the very highest form of tribute I can conceive of for this very special, independent lady. Because second to my becoming a well-educated, well-rounded woman of substance, or at least effectuating the appearance of same, the subjects most discussed over our NM or Four Seasons brunches since I've reached the age of majority were - formal china and silver patterns. And so I bring you:


(credit: Michael C. Fina)

"Imperial Scroll" by Miss Vera Wang & Wedgwood. Should you find yourself in Austin, please drop by Chez Pretty - both because I'd love to meet you all and because I look for any excuse whatsoever to whip out my beloved china.

(Credit: Affordable Dinnerware)

"Chippendale" by Towle. Again, really looking for opportunities to use these more often. Barbeque, superdelicious cupcakes, Twinkies, whatever - my sparkly sterling is depending on you.

Grandmother, we never said the mushy "love" stuff, so I'll leave it at this - thank you for the china. There isn't Good Paper enough to say all that you mean to me, but don't worry - I'll keep up with the thank-you notes.
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